Terms and Conditions for Removal Company Kensington

These Terms and Conditions apply to all removals, transport, packing, storage support, and related services provided by Removal Company Kensington and its representatives. By making a booking, confirming a quotation, or allowing the crew to begin work, the customer agrees to these terms in full. Please read them carefully before placing an order for a house move, office move, or any other removal service.

In these terms, “we”, “us”, and “our” refer to the removal business, and “you” or “the customer” refers to the person requesting the service. References to a removal company in Kensington include any subcontractor, driver, porter, or operative acting on our behalf. These terms are intended to set out the responsibilities of both parties in a clear and fair way.

We reserve the right to amend these terms from time to time, provided that the revised version will apply only to future bookings unless a change is required by law. If a written quotation, booking confirmation, or separate service agreement contains specific provisions, those provisions will take priority to the extent of any inconsistency. Nothing in these terms affects your statutory rights as a consumer.

Booking Process

A booking is usually made after you provide us with details of the move, including the collection and delivery addresses, access arrangements, inventory size, parking conditions, and any special handling requirements. We may provide an estimate or quotation based on the information supplied. A quote from a moving company Kensington is generally based on the assumptions you give us, so it is important that all information is complete and accurate.

Once you accept the quotation, the booking is treated as provisional until we send written confirmation. We may ask for photographs, a survey, or further written clarification before confirming the job. If the actual service differs materially from the information originally provided, we may revise the price, allocate additional time, or refuse to proceed until the matter is resolved.

Access, Preparation, and Customer Duties

You are responsible for ensuring that the premises are ready for the removal team at the agreed time. This includes securing parking where needed, arranging lift access, notifying building management if required, and ensuring that all items intended for transport are packed or otherwise prepared in line with the service booked. A Kensington removal service may involve fragile, bulky, or high-value items, and these should be disclosed in advance.

If there are stairs, narrow entrances, restricted loading areas, or other access difficulties, you must inform us before the booking is confirmed. Failure to do so may lead to delays, additional charges, or the need to reschedule. If we are unable to complete the service because of access or safety issues that were not disclosed, we may charge for the time, labour, and transport already committed.

You must ensure that no prohibited, dangerous, or unlawful items are included in the load unless we have agreed in advance and the law permits us to carry them. This includes, without limitation, gas bottles, explosives, chemicals, asbestos, clinical waste, live animals, and items that breach transport, safety, or waste legislation. The customer remains responsible for the legality and ownership of all goods handed to us.

Payments and Charges

Charges may be based on an hourly rate, fixed quotation, minimum charge, or a combination of these depending on the type of move. A removal company Kensington may also charge for waiting time, parking fines caused by customer instructions, congestion-related delays, specialist handling, dismantling, reassembly, packing materials, storage, or out-of-hours work where applicable. Any extra charge will be explained where reasonably possible before it is applied.

Unless otherwise stated in writing, payment is due on completion of the service on the same day. We may require a deposit or partial advance payment to secure a booking, particularly during busy periods or where third-party resources are needed. Payments may be accepted by bank transfer, card, or another method agreed in advance. We are not obliged to release goods or continue work if payment is overdue or a payment method fails.

All prices are subject to VAT where applicable. Quoted prices are based on the details given at the time of enquiry and may change if the scope of work changes. If the service lasts longer than expected because of factors outside our control, such as traffic, building restrictions, incomplete packing, or undisclosed items, we may apply additional charges in accordance with the rate agreed at booking.

Cancellations and Rescheduling

If you need to cancel or reschedule, please notify us as soon as possible. Cancellation charges may apply depending on how much notice you provide and whether we have already incurred costs such as labour allocation, vehicle dispatch, packing material purchase, or third-party reservations. A moving services Kensington provider may also charge the full fee where cancellation occurs very late or where the team arrives and cannot work due to customer default.

Where the Consumer Contracts Regulations 2013 apply, your right to cancel may be affected if you requested that the service begin within the legal cancellation period and acknowledged that you could lose that right once the service starts. If the move is postponed because of weather, access problems, or circumstances beyond our control, we will attempt to agree a new date, but we do not guarantee availability.

If we have to cancel due to circumstances beyond our reasonable control, such as vehicle failure, staff illness, severe weather, legal restrictions, or an event that makes the service unsafe or impracticable, we will seek to notify you promptly and may offer a revised date or refund for any payment received for work not performed. Our liability for cancellation is limited to the amount paid for the affected service, subject to any non-excludable rights you may have.

Liability and Insurance

We will take reasonable care when handling your property, but removals involve inherent risks. Unless we have expressly agreed otherwise in writing, you are responsible for ensuring that items are adequately packed, secured, and protected for transit. A relocation company Kensington is not responsible for damage arising from insufficient packing, hidden defects, pre-existing wear, or items that were unstable, loose, or unsafe before we handled them.

To the extent permitted by law, we are not liable for indirect, special, incidental, or consequential losses, including loss of profit, loss of business, missed deadlines, or emotional distress. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Where we are liable for damage to goods, our liability will normally be limited to repair, replacement, or a fair compensation amount based on the item’s age, condition, and market value.

You must notify us of any loss, damage, or discrepancy as soon as reasonably possible and in any event within a reasonable time after completion of the service. You may be asked to provide photographs, proof of ownership, purchase details, or other supporting evidence. Claims reported late may be harder to investigate and may be reduced where the delay has caused prejudice to our ability to assess the issue.

Insurance, Storage, and Third Parties

If we arrange or provide storage, the storage facility may be subject to separate terms and conditions, which you must review and accept if applicable. Goods kept in storage may be subject to inspection, inventory checks, or access controls. Unless expressly stated, storage is not the same as warehousing under a bailment arrangement with unlimited liability. A removal firm Kensington may also rely on subcontractors or third-party carriers for part of the work, and their acts or omissions may be treated as our own only where the law requires.

Where a third-party service is arranged at your request, such as specialist lifting, disposal, cleaning, or parking assistance, we are not responsible for the acts or omissions of that third party unless we have expressly agreed to manage them as part of our contracted service. You remain responsible for cooperating with any relevant third party and for complying with any separate terms they impose.

It is your responsibility to maintain adequate insurance for high-value, fragile, or irreplaceable items. We may offer details of our own insurance arrangements on request, but any such cover will be limited to the scope, exclusions, and excesses of the relevant policy. You should not assume that every item is insured for full replacement value unless we have confirmed this in writing.

Waste Regulations and Prohibited Items

Where our service includes removal of waste, unwanted furniture, packaging, or other discarded materials, both parties must comply with all applicable waste management laws and environmental rules, including the duty to transfer waste only to authorised persons or facilities. A removal company in Kensington may provide disposal services only for items that are lawful to collect, transport, and dispose of under UK law.

You must tell us what waste is being removed and whether it contains electrical equipment, hazardous substances, mattresses, paint, batteries, sharp objects, or other regulated materials. We may refuse any item that cannot lawfully be handled within the booked service. If waste is mixed with reusable goods, we may separate and charge accordingly, or decline collection if sorting would create safety or compliance issues.

If you ask us to dispose of waste on your behalf, you authorise us to manage it in a lawful and environmentally responsible manner. We may retain evidence of transfer, such as disposal notes or receipts, where required by law or where reasonable for compliance purposes. You must not request that we fly-tip, abandon, burn, or otherwise unlawfully dispose of waste, and we will not carry out any such instruction.

Force Majeure and Delays

We are not responsible for delay or failure to perform where this is caused by events beyond our reasonable control. These may include traffic disruption, road closures, severe weather, industrial action, fire, accident, acts of government, pandemics, public emergencies, power failures, or restrictions imposed by building management or local authorities. In such circumstances, the removal service Kensington may be rescheduled or adjusted as reasonably required.

If a delay occurs, we will take reasonable steps to minimise inconvenience, but time estimates are not guaranteed unless expressly stated in writing. Any performance date or arrival time should be treated as approximate unless we have agreed otherwise. We are not liable for losses arising from delay where the delay is caused by events outside our control or by the customer’s own actions or omissions.

If an event of force majeure continues for an extended period, either party may be entitled to terminate the affected booking on reasonable notice. In such a case, charges will be calculated fairly for work already completed or resources already committed, and any balance payment or refund will be dealt with in accordance with the circumstances and applicable law.

Termination, Complaints, and General Terms

We may suspend or terminate the service immediately if you breach these terms, provide false information, fail to pay, endanger staff, or ask us to act unlawfully. In such cases, you will remain liable for sums due for work completed, travel undertaken, and any costs reasonably incurred as a result of the breach. This protects both the business and the crew from unfair or unsafe situations.

If you have a complaint, you should raise it promptly so that we can investigate while the facts are still fresh. We will act reasonably and in good faith to resolve issues where possible. Any failure to enforce a right or delay in exercising a right does not mean that right has been waived. If any provision of these terms is found invalid or unenforceable, the remaining provisions will continue in full force.

Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the services, quotation, booking, or performance of the agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales. By booking with us, you acknowledge that the contract is formed and performed under this legal framework and that your rights and obligations will be interpreted accordingly.