Privacy Policy

Removal Company Kensington Privacy Policy

This Privacy Policy explains how Removal Company Kensington collects, uses, stores and protects personal data relating to our removal, packing, storage and associated services. It also describes your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Removal Company Kensington customers and prospective customers in our service area, as well as individuals who contact us or visit our website in connection with our services.

Data Controller

Removal Company Kensington is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal information and are responsible for ensuring that such processing complies with applicable data protection laws.

Personal Data We Collect

We only collect personal data that is necessary for the provision and administration of our services, for communication with you, and for compliance with our legal obligations. The categories of personal data we may collect include:

Identification and contact details, such as your name, postal address, property addresses for collection and delivery, contact preferences and any other similar contact information you provide when you enquire about or use our services.

Service and contract details, such as details about your booking, inventory information relating to items to be moved or stored, dates and times of your move, property access information you choose to provide, and any specific instructions relevant to the services we provide to you.

Payment and billing information, such as billing address, payment method details as required to process payments and issue invoices, and records of payments made. Where payment is processed through a payment provider, we will typically receive only limited information required for reconciliation and accounting.

Communication records, such as enquiries, quotes, correspondence, complaints, feedback and any other information you choose to share with us by phone, post or other communication channels.

Technical and usage data, which may include information collected when you visit or interact with our website, such as your IP address, browser type, device identifiers, pages visited and the date and time of your visit. This data is collected to improve our services and maintain the security and performance of our website.

Lawful Basis for Processing

We process your personal data only when we have a lawful basis to do so. Depending on the context, the lawful basis will be one or more of the following:

Contract. We process your personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotes, scheduling and carrying out removals, packing, storage and related services, processing payments and managing your customer account.

Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests and these interests are not overridden by your rights and freedoms. This may include managing our relationship with you, improving our services, handling enquiries, exercising or defending legal claims and ensuring the security of our premises and systems.

Legal obligation. In some cases, we are required to process personal data to comply with legal or regulatory obligations, such as tax and accounting requirements, record keeping obligations, or responding to lawful requests from public authorities.

Consent. Where required by law, we may rely on your explicit consent to process certain personal data, for example for specific marketing communications that are not covered by our legitimate interests. Where processing is based on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide and manage our services, including responding to enquiries, preparing quotes, arranging visits, planning and carrying out removals, packing and storage services, and managing any follow up or aftercare.

To communicate with you about your booking, service updates, changes to our terms or this Privacy Policy, and other information relevant to the services you receive.

To process payments, issue invoices, manage debt recovery and maintain accurate financial records.

To manage our business operations, including internal administration, reporting, quality assurance and staff training.

To improve our services and website, including analysing how customers use our services and website and considering customer feedback.

To comply with our legal obligations, respond to lawful requests, and protect our rights, property and safety, and those of our customers and third parties.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described above and in accordance with data protection law. These third parties may act as data processors on our behalf or, in some cases, as independent controllers.

Data processors engaged by us may include:

IT and hosting service providers that support our business systems, website, email services and data storage.

Payment processing and accounting service providers that assist with billing, payment processing and financial reporting.

Customer management and communication service providers that enable us to manage bookings, send service messages, and maintain contact records.

Where we use processors, they are only permitted to process your personal data on our documented instructions, must keep it secure and are not allowed to use it for their own purposes.

We may also share personal data with professional advisers such as lawyers, auditors and insurers where necessary in the course of the professional services they provide, and with public authorities, regulators or law enforcement agencies when required by law or where necessary to protect our rights or the rights of others.

International Transfers

Where it is necessary to transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law. This may include using standard contractual clauses or ensuring that the recipient is located in a country that has been deemed to provide an adequate level of protection for personal data.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide our services, maintain business records and comply with legal and regulatory requirements. The exact retention period for different categories of personal data may vary depending on the nature of the data and the purposes for which it is processed.

In general, we will retain customer and contract records for the duration of our relationship with you and for a period thereafter as required for legal, tax and accounting purposes, and to allow us to respond to any queries or disputes. Communication records and service-related data may be retained for a reasonable period to support our legitimate interests in managing our business and improving our services.

When personal data is no longer required for the purposes for which it was collected, we will delete it securely or anonymise it so that it can no longer be associated with an identifiable individual.

Data Security

We take appropriate technical and organisational measures to protect personal data from unauthorised access, accidental loss, destruction or damage. These measures may include secure systems and networks, access controls, staff training and policies designed to ensure that personal data is handled lawfully and securely. While we take reasonable steps to protect your personal data, no transmission or storage system can be guaranteed to be completely secure.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These rights include:

Right of access. You have the right to request confirmation as to whether we process your personal data and, where we do, to request a copy of that data together with information about how it is processed.

Right to rectification. You have the right to request that inaccurate or incomplete personal data we hold about you is corrected or completed.

Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and there is no other lawful basis for processing.

Right to restriction of processing. You may have the right to request that we restrict the processing of your personal data in certain circumstances, for example while we verify the accuracy of data or assess an objection you have raised.

Right to data portability. Where processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to transmit that data to another controller.

Right to object. You have the right to object at any time, on grounds relating to your particular situation, to processing based on our legitimate interests. We will then stop processing your personal data unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms, or where processing is required for legal claims. You also have the right to object at any time to the processing of your personal data for direct marketing purposes.

Right to withdraw consent. Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn, but may affect our ability to provide certain services to you.

You also have the right to lodge a complaint with a supervisory authority if you believe that your personal data has been processed in a way that does not comply with data protection law. In the United Kingdom, the supervisory authority is the Information Commissioners Office.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. Any changes will take effect when the updated Privacy Policy is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.