Terms and Conditions
Removal Company Kensington Terms and Conditions
These Terms and Conditions set out the basis on which Removal Company Kensington provides household and commercial removal, packing, storage, and associated services. By making a booking, paying a deposit, or allowing our team to begin work at your premises, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings shown below.
Company means Removal Company Kensington, the provider of removal and related services.
Client means the person, firm, or organisation that contracts with the Company for services.
Services means any removal, packing, loading, unloading, storage, clearance, or related services provided by the Company.
Goods means the items, belongings, furniture, equipment, and any other property that the Company is contracted to handle.
Premises means the collection and delivery addresses, and any other site where the Services are provided.
2. Scope of Services
The Company offers residential and commercial removals, including packing, loading, transportation, unloading, and optional storage. Services are provided within the United Kingdom and are subject to availability, access, and any applicable laws and regulations, including waste and traffic regulations in the local area.
The exact scope of the Services will be confirmed in writing, usually in the form of a quotation or booking confirmation. Only the Services set out in that document are included in the quoted price. Any additional work requested by the Client or found to be necessary due to circumstances not disclosed at the time of quotation may incur additional charges.
3. Booking Process
3.1 Initial enquiry
The Client may request a quotation by providing details of the properties, access, dates, inventory, and any special requirements. Quotations are based on the information supplied and may be adjusted if the actual circumstances differ.
3.2 Survey and quotation
The Company may conduct a survey remotely or in person to assess the volume of Goods, access to the Premises, parking arrangements, and any special handling requirements. The Company will then issue a quotation describing the Services, assumptions, and the price or pricing basis.
3.3 Acceptance
A booking is not confirmed until the Client formally accepts the quotation in writing or through any booking system used by the Company, and any required deposit has been paid. The Company reserves the right to decline any booking without providing a reason.
3.4 Changes to bookings
Any changes to dates, addresses, access arrangements, volume of Goods, or service requirements must be notified to the Company as soon as possible. The Company may adjust the price or scheduling to reflect such changes and cannot guarantee availability on the revised dates.
4. Pricing and Payment Terms
4.1 Prices and estimates
All prices are provided in pounds sterling and are based on the information given by the Client, the survey, and current operating costs. Unless otherwise stated, quotations include labour, standard packing materials where specified, transportation, and insurance cover as described in the liability section.
Estimates or non-binding quotations may be adjusted if the actual work differs from the assumptions made, including but not limited to additional items, restricted access, waiting time, or delays outside the Companys control.
4.2 Deposits
The Company may require a deposit to secure the booking. The amount and due date of the deposit will be stated on the quotation or booking confirmation. The booking is not secure until the deposit has cleared.
4.3 Balance payment
Unless otherwise agreed in writing, the balance of the price is due prior to the start of the Services or immediately upon completion on the day of the move. The Company reserves the right to withhold the commencement or completion of Services if payment has not been received.
4.4 Late payment
If payment is not made when due, the Company may charge interest on overdue amounts at a reasonable commercial rate and recover any reasonable costs incurred in pursuing payment. The Company may also suspend or cancel any further Services for the Client.
5. Cancellations and Postponements
5.1 Client cancellations
If the Client cancels the Services, the following charges may apply, unless otherwise agreed in writing.
a. Cancellation more than 14 calendar days before the scheduled service date No cancellation charge, and any deposit paid may be refunded, less any non-recoverable costs incurred by the Company.
b. Cancellation between 7 and 14 calendar days before the scheduled service date A cancellation charge of up to 50 percent of the quoted price may be payable.
c. Cancellation less than 7 calendar days before the scheduled service date A cancellation charge of up to 100 percent of the quoted price may be payable.
5.2 Postponements
Where the Client postpones the Services, the Company will attempt to accommodate the new dates, but availability cannot be guaranteed. Postponements may be treated as cancellations and rebookings in accordance with the above charges, particularly if the Company has already allocated resources for the original date.
5.3 Company cancellations
The Company may cancel or suspend the Services where necessary due to safety concerns, legal restrictions, severe weather, vehicle breakdown, staff illness, or other circumstances beyond its reasonable control. In such cases, the Company will offer an alternative date or a refund of any sums paid for Services not yet provided, but will not be liable for indirect or consequential losses arising from such cancellation.
6. Client Obligations
The Client agrees to.
a. Provide accurate information regarding the Premises, access, parking, the volume and nature of the Goods, and any special requirements.
b. Arrange parking permits or permissions where required, and ensure that the Premises are accessible at the agreed times.
c. Ensure that Goods are properly packed, labelled, and ready for removal unless the Company has agreed to provide packing services.
d. Securely remove or isolate any fixtures, fittings, or appliances which are to be moved and ensure they are safe to transport.
e. Be present, or ensure an authorised representative is present, at collection and delivery to provide instructions and to check the inventory where applicable.
f. Comply with all applicable laws and regulations, including waste, parking, and building regulations, and ensure that the Company is not required to handle prohibited or hazardous items.
7. Excluded and Prohibited Items
The Company will not carry certain items, including but not limited to.
a. Explosives, firearms, ammunition, or other weapons.
b. Flammable, corrosive, toxic, or hazardous substances.
d. Cash, securities, precious metals, jewellery, or irreplaceable documents, unless expressly agreed in writing.
If such items are transported without the Companys knowledge, the Company accepts no liability for loss or damage and the Client will be responsible for any resulting loss, damage, or regulatory action.
8. Liability and Insurance
8.1 Standard liability
The Company will take reasonable care in handling, packing, transporting, and storing the Goods. The Companys liability for loss of or damage to Goods caused by negligence or breach of contract is limited to a reasonable amount per item or per consignment, subject to any specific terms notified in the quotation or booking confirmation.
8.2 Exclusions of liability
The Company is not liable for.
a. Loss or damage arising from wear and tear, inherent defects, latent defects, or the defective or insecure condition of Goods.
b. Loss or damage to fragile items not packed by the Company, including but not limited to glass, china, artwork, and electronics.
c. Loss of or damage to valuables such as money, jewellery, watches, and important documents.
d. Loss or damage caused by moths, vermin, infestation, damp, mould, or atmospheric or climatic conditions.
e. Indirect or consequential losses, including loss of profits, business interruption, or emotional distress.
f. Damage to premises caused by existing structural weaknesses or poor construction.
8.3 Client packing
Where the Client packs Goods without assistance from the Company, the Company does not accept liability for damage arising from inadequate or improper packing.
8.4 Time limit for claims
Any visible loss or damage must be reported to the Company as soon as reasonably possible and in any event within 7 calendar days of completion of the Services. The Client must provide reasonable evidence of loss or damage, including photographs and a description of the circumstances.
8.5 Maximum aggregate liability
Unless otherwise agreed in writing, the Companys total aggregate liability for any claim or series of claims arising out of or in connection with the Services is limited to a reasonable and proportionate sum having regard to the value of the Goods and the fees paid for the Services.
9. Waste and Environmental Regulations
9.1 Waste handling
If the Services include the removal and disposal of unwanted items, the Company will carry out such work in accordance with applicable waste management laws and regulations. The Company will only transport waste to authorised facilities and may refuse to remove items that cannot be lawfully handled.
9.2 Prohibited waste
The Company will not handle hazardous or regulated waste, including certain electrical items, chemicals, construction waste, or materials containing asbestos. The Client is responsible for arranging appropriate specialist disposal for such items.
9.3 Client obligations
The Client must accurately describe any items requested for disposal and must not misrepresent hazardous or regulated materials as general waste. Any additional costs incurred by the Company as a result of inaccurate information, including fines or additional disposal charges, may be recovered from the Client.
10. Access, Parking, and Delays
10.1 Access
The Client must ensure that there is suitable access to the Premises for the Companys vehicles and staff, including any necessary permissions to enter buildings, use lifts, or pass through communal areas. The Company is not responsible for delays or extra work caused by restricted access.
10.2 Parking
The Client is responsible for arranging suitable parking for the Companys vehicles near the Premises, including obtaining and paying for any required permits or suspensions. Any parking penalties or additional costs incurred due to inadequate parking arrangements may be charged to the Client.
10.3 Delays outside the Companys control
The Company is not liable for delays caused by events beyond its reasonable control, including traffic, road closures, adverse weather, accidents, or delays caused by third parties such as building management or other contractors. Additional charges may apply for extended waiting times or rescheduled work.
11. Complaints and Dispute Resolution
If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible. The Company will investigate complaints promptly and seek a fair resolution. Both parties agree to act in good faith and to provide any relevant information needed to resolve the matter.
12. Data Protection and Privacy
The Company will process personal data provided by the Client in accordance with applicable data protection laws in the United Kingdom. Personal data will be used only for the purposes of providing the Services, administering the relationship with the Client, and complying with legal obligations. The Company will take reasonable steps to keep personal data secure and will not sell or misuse such data.
13. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
14. General Provisions
14.1 Entire agreement
These Terms and Conditions, together with any written quotation, booking confirmation, or other agreed documentation, constitute the entire agreement between the Company and the Client in relation to the Services and supersede any prior agreements or understandings.
14.2 Variation
No variation of these Terms and Conditions will be effective unless agreed in writing by an authorised representative of the Company.
14.3 Severability
If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
14.4 Assignment
The Company may assign or subcontract any of its rights or obligations under these Terms and Conditions, provided that this does not materially reduce the level of service provided to the Client. The Client may not assign their rights or obligations without the prior written consent of the Company.
By confirming a booking with Removal Company Kensington, the Client acknowledges that they have read, understood, and agree to these Terms and Conditions.
Reasonable Prices Offered by the Greatest Removal Company Kensington
When it's time to move out why not call our professional removal company Kensington to help you!
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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Contact us
Opening Hours: Monday to Sunday, 07:00-00:00
Postal code: W8 5BZ
City: London
Country: United Kingdom
Web: https://removalcompanykensington.co.uk/
Description: Do you need quality removal services in Kensington, W8? Call us now and take advantage of our attractive offers valid only today!